This way, you can position yourself in the best way to get hired. Hospitality concierge resume sample: create your own in 15. Concierge Supervisor Resume Examples & Samples Previous experience in similar role or Senior Concierge Agent Role Previous experience of Concierge Management, Developing and Building Teams, Opera ,Supervising Associates of more than 20 team members At a much faster pace. Effectively communicated with team members to maintain clearly defined expectations. Ability to identify customer service issues within the ED lobby and assist with the resolution of … What's the Best Format for a Housekeeping Resume? Similar Resumes. Also, convey the value they would benefit if you are granted the job. Skills : Customer Service, Microsoft Office, Hospitality, Administrative Assistant, Administrative Support, Data Entry. Skills : Management SKills, Communication SKills, Coordinating Skills. But look at this next entry-level resume example: In a first-time resume with no experience, the second of those samples really does the job. Promote team work and quality service through daily communications and coordination with other departments. Front office assistant resume. A Concierge Supervisor is responsible for handling customer/guest requests in a caring and friendly manner and to handle mail and parcel distribution, and message replies. Skills : Microsoft Office, Presentational Skills, Developing Skills. Ensures that all guests’ requests are processed and recorded including health spa, golf, restaurant, travel and other miscellaneous service requests, Serves as a public relations representative. Placed incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins. Responsible for routinely coordinating 13 concierge work schedules. Handled/covered all callouts and create a new schedule for concierge every week. They are also required to report to managers and fulfill special requests. Create My Resume. which may be handed over to guests, Ensure constant supervision on the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel, Ensure assistance with the Guest Services that all luggage, messages, parcels, etc. Objective : Concierge Supervisor with 2 years of experience in Meeting, greeting, directing, and offering assistance and information to residents, guests, visitors, and vendors, and also Receiving, processing, tracking and delivering packages, etc. Check out real resumes from actual people. Worked primarily autonomously, consulting the General Manager when needed. Promoted concierge services with enthusiasm, demonstrating concierge superiority. Concierge Cover Letter Example. The objective section is your first contact with the employer, so make the most of it! Do you need the best Concierge resume? The example states the year of completion for the academic credential, the name of the degree, the university, and the location of the school. Trained and coached and setup account for new staff to ensure smooth adaption when performing all duties. Responds to emergency situations as necessary and as directed, At least 2 years of experience in a supervisory level position in Hotel Operations or 5 five years of equivalent work experience in Concierge Services, Ability to deal effectively with guests, management, employees and outside vendors, Effectively develop and mentor staff and hourly employees to ensure that all departmental standards and goals are understood and met, Excellent organizational and communication skills and exceptional telephone etiquette, Proficiency in Microsoft Word, Excel, Power Point and Microsoft Outlook, Education level usually associated with the attainment of a Bachelor Degree in Culinary Arts and/or equivalent work experience, Working knowledge of Microsoft Word, Excel, Power Point and Outlook, Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation, Train, track daily production & attendance, coach and performance. Residential concierge resume sample for doorman resume. This way you can produce a quality resume that will land you a job faster than you might expect. Ensured flawless concierge lounge, restroom, storeroom, and kitchen. Skills : Data Entry, Employee Scheduling, Willingness to Learn, Interpersonal Skills. Objective : Concierge Supervisor with 3 years of experience in Assisting management with a request for residents including, but not limited to, maintenance requests, and also a Structuring concierge schedule to ensure 100% coverage and availability, etc. The person who hires housekeepers is the one with the white glove, checking for dust. Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing. Developed and implemented staff daily checklist for accountability. Edit Sample Sign in required. A concierge provides a variety of services to guests. Performed building checks making sure the units are dry and secure, as well as the common areas, are locked uptight. Desired skills and qualifications include the following – the ability to multitask, knowledge of concierge operations, knowledgeable of all in-house and arriving guests; a polite and professional demeanor; and the ability to multitask and speak in more than one language. Logged in packages using building link software. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Offering an array of skills in large-scale event planning, effective communication, leadership, contract … Does format really matter for a housekeeping resume? Accountabled for training all new hires, resulting in a strong guest services team. Current -Hired by US Security /K&H Security to work as a Concierge site supervisor for Sky View Parc Condominium. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. 1. Created schedules for Concierge Department employees. The objective section of a concierge resume is the introductory statement of your resume. The resume objective belongs at the top of the resume and should be the first item below your name and contact information. Hotel Concierge Cover Letter. - Instantly download in PDF format or share a custom link. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. Guaranteed that every guest, regardless of all other factors, was satisfied, happy, and safe within their bed. Just a f… Concierge Resume Samples Concierge/Administrative … Handled scheduling for front desk employees as well as handling calls taking messages, assisting in move-ins and move-outs ensuring the safety and peace of the visitors and residents. This position ensures that it is the first section of your resume a hiring manager will see. It'll sink like an X-Wing in the swamps of Dagoba. 2017 Nutrition Internships, Internships Com. Skills : Supervising Skills, Problem Solving Skills, Interpersonal SKills. View All Server Resumes. Crafting a Catering Server resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Mailed from USPS, UPS, FEDEX, and all other deliveries from vendors, also writing out work orders, giving access to construction units. Weeks, I am writing to apply for the open position of Hotel Concierge at Sonnenalp Hotel and I have. Responsible for inspecting the concierge team, identify problem areas. It's needy but doesn't offer much. Most Concierges showcase certification in hospitality services in their resumes. Objective : As a Concierge Supervisor, responsible for Managing visitor parking and providing visitors with parking permits, and also Observing and acknowledging cameras via monitors for suspicious activity. How do you describe achievements on your concierge resume? Sample resume for concierge position. There we go: Technical Resume Example & Writing Guide . Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the concierge team. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Posted on: 2007-11-02. Most people tend to use resume templates and examples before making their own, which is a great way to see how things are done. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Sample hotel concierge resume. The most successful Hotel Concierges are … Demonstrate a passion and understanding of company goals and ensure your area of responsibility meets all company standards by performing daily inspections. Grab their attention by appealing to their major need … Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. Similar to your skills list, writing about your achievements in a way that isn’t boastful can be challenging. Successfully managed the activities of team members in multiple locations. Responsible for covering shifts in case of emergencies and accept pkgs. The hiring manager just stopped playing with her Fitbit. Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Coordinate transportation needs for owners and guests. Concierge job description sample This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. But the real magic is, it didn't take a lot of time to build up that experience. It’s actually very simple. November 29, 2020 Jodnsdhh@fd2 cover letter examples. Planned, assigned, and directed work duties. Concierge Supervisor Resume. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Liaisoned between the line-level employees and management to resolve discrepancies, miscommunications, and errors. This brief introduction serves to entice the reader to look at your resume and express your interest in a vacant job position. We have made you some resume samples that you can use to edit and create your very own resume. This button will open the login/register page in a new tab. Concierge Resume Sample. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. 20+ concierge resume samples to customize for your own use. - Choose from 15 Leading Templates. Customize this Resume. Identify process improvements and best practices; ensure all compliance standards are met. Managed projects or contribute to committee or team work. You bet it does. A concierge’s role goes far beyond just greeting hotel guests. No need to think about design details. Example 1 ‘Seeking a position as a customer service representative in a fast-growing company.’ The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company. Partner with Guest Services Manager and Human Resources to minimize employee relations issues. Updated the residential contact list on the computer on the daily basis. Reserved freight elevator for scheduled move in's and move-outs as well as furniture deliveries. Greeted and directed all incoming public. Supervised all concierges wear proper and clean uniform when on duty, Ensure all concierge maintained the highest satisfaction service to resident. This part of the resume sample is short and limited with its details. Detailed job descriptions of various positions, including duties, major responsibilities, required job skills, knowledge, working experience, and education. After logging in, come back to this page and refresh your browser. Communicate priorities to staff daily. Concierge Resume Examples & Samples. Identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Here is the Hotel Concierge Cover Letter example: Dear Ms. Responsible for strictly enforcing the privacy and confidentiality of all residents and their guests. A concierge provides guests with information about locations and services outside of the hotel. What you can read in this article. ( 5 % time), Demonstrate the highest level of customer service in order to maintain a positive brand image and company reputation, Ability to multi-task and work in a fast paced environment, Excellent written and verbal communications skills, Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action, Ability to work varied shifts, including weekends and holidays, Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values, Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up, One year of equivalent work experience in Concierge Services, Hotel / hospitality or vacation ownership experience preferred, Performs various Human Resources responsibilities for the Concierge department including preparation of work schedules to maximize the effectiveness of the department, Ensures all established standards of professionalism and protocol are being practiced by all Concierge staff, Communicates with the Concierge Manager to ensure a consistent delivery of service is being offered to guests, Completes the opening and closing shift checklist on a daily basis, Maintains all departmental assets including equipment repairs and maintenance and ensures the desk and back office space are kept clean and organized, Keeps the Concierge Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Notifies Manager and/or Security of all unusual events, circumstances, missing items or alleged thefts, Responds to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed, Participates in events within the Concierge community including shows, meetings, and restaurants, Promotes the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools, Maintains knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest, Strictly enforces the privacy and confidentiality of the guests and limits requests for information pertaining to guests in accordance with hotel policies, Ensures guest’s preferences are met and amenities are provided, Coordinates delivery of requested amenities and floral orders through the Bell Desk or Room Service, Preform all other job related duties as requested, Working knowledge of Microsoft Office and Point of Sales systems, Membership in Les Clefs d’Or or Southern Nevada Hotel Concierge Association, Schedules prospective guests for an on-site Sales tour of the property, Assists guests in making reservations or special arrangements, as requested, Teaches the Marketing pitch to Concierge team members, Assists fellow Concierge team members with the Marketing pitch and takes over when needed, Ensures and maintains integrity of the Marketing pitch through training, Maintains proficiency in AIdesk, helps to resolve issues immediately, Tracks and reconciles daily receipts from activities sold, Accurately reconciles and reports monies collected on a daily basis, Ensures credit card transactions and cash collected are turned in at the end of every shift, Assists staff with all aspects of close-out paperwork, Establishes and maintains goals according to budget, Fills in for the In House Marketing Manager in his/her absence, Covers shifts when Concierge team members call off, and continues over on the following shift if needed, Operates office machinery (i.e., computer, copy machine, fax machine), A minimum of six (6) months of experience in the customer service field required, A minimum of six (6) months of supervisory experience in the customer service field required, Ability to maintain a productive shift and schedule, Understands how to develop and implement business strategies, Cash handling skills (the ability to count currency, make and count back change), This role can be located in Western Canada or anywhere if willing to work 1:00pm-9:00pm EST, Requires excellent client service and interpersonal skills, Requires organizational/managerial skills, Good knowledge of reservations procedures, destinations, accommodation and travel packages, Good knowledge and understanding of automation equipment, enhancements and technical environment, Assist the Chief Concierge in overlooking the daily operations of the whole Concierge department, Assist the Chief Concierge in the coaching, leading, guiding and directing the efforts of the team of Concierge Agents, Mainly in charge of organizing and adjusting work schedules as required based on business volume forecasts, Provide feedback, seize training and coaching opportunities with Colleagues in coordination with the Chief Concierge, Support training initiatives and provide a training role as required, Ensures everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests, Act as an ambassador of the hotel and provide assistance to variety of requests, Maintain a network of service providers for the efficient conduct in coordinating guest requirements under the guidance of the Chief Concierge, Ensure constant enough supply and availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. Respond appropriately to guest inquiries about resort amenities, features, special functions and local attractions, dining, entertainment, and directions to guest upon request. Skills : Active Learning, Computer Proficiency, Creative Problem. Assisted the Director of the Concierge team with hotel standards of excellence, administrative, and daily operational procedures of the concierge department. They may book services for guests, such as transportation and activities. Concierge Resume. (10% time) ( 15% time), Manage and support all financial aspects of the concierge department: Collaborate with Guest Services Manager on department financial. Composed yearly employee evaluations under the supervision of the Executive Director. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Concierge job description sample This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. However, there are resources available, such as this free concierge cover letter sample, that can point you in the right direction. Here is the Hotel Concierge Cover Letter example: Dear Ms. Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations. A customer service resume objective is a component of resumes that briefly describes the skills, experience and abilities you can bring to a position. There are plenty of opportunities to land a Catering Server job position, but it won’t just be handed to you. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. Exhibits a professional demeanor and willingness to assist guests and management, as requested, Maintains all departmental assets and ensures that all items are cleaned, checked out, and returned to the appropriate storage area, Informs the Assistant Chef Concierge of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Prepares and distributes reports as requested by management to various departments, Notifies Manager and/or Security of all unusual events, circumstances, missing items, or alleged thefts. Developed, implemented, and directed new hire training. Managed billing and expenses for the Desk, ensuring that while the Guests were happy, the hotel was also sold-out and profitable. Networked local restaurants, arranging for transportation for guests between the property and the location, arranging coupons and specials, and providing guests with a wide variety of options for dining and entertainment at any hour. Support Guest Services Manager whenever necessary in performing job functions related to associate training, staffing, and scheduling. Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners. Objective : Seeking a Concierge Supervisor position, responsible for Assisting with maintaining the cleanliness of the common areas, Monitoring lobby traffic and alert residents to arriving guests and deliveries, and also Maintaining logbooks for visitors and contractors, etc. I was pleased to see the ad for Concierge on while browsing for new positions. Common job duties linked to this post are listed on the Concierge Supervisor Resume as – answering guest questions and handling guest requests, making reservations for a tour, transportation, and providing directions; referring requests to relevant staff; keeping updated of all information concerning the hotel services; keeping records and distributing all incoming and outgoing mails; storing guest luggage and handling them with care, and performing all other duties as needed. Receptionist/Front Desk/Concierge Resume. Headline : Concierge Supervisor with 6 years of experience in providing administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on the property, and emergency information. Ensure proper staffing and scheduling for maximum productivity. Notified Property Manager and/or security of all unusual events, circumstances, or missing items. manage team according to production standards. Objective : Highly skilled Concierge Supervisor, responsible for Supervising the facilities concierge team to accommodate resident needs and concerns on a daily basis, and also Held meetings with resident's families and administration to make assure resident's needs were addressed. Responded to emergency situations as necessary and as directed. Objective : Seeking a Concierge Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills. She will not accept housekeeper resumes with typos and formatting errors. Speaking several languages, IT literacy and discretion are also highly valued at this job. Take appropriate service recovery actions. Hotel Concierge Resume Examples. Your job of getting the job starts right here. Responsible for time card editing and tracking. (25% time), Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. Recruited, interviewed, hired, and trained new employees in facility policies, routine procedures, and resident safety. CV Template - Crew Concierge. Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction. 3. Assist family/significant others with locating patients in the hospital. Create a Resume in Minutes with Professional Resume Templates. This is just the job for me, and I have included my resume to show you why. Try Now! Required constant flexibility and ability to adapt quickly to new tasks and to prioritize duties in an efficient manner. are handled, delivered, retrieved or stored efficiently, Maintain absolute integrity and trustworthiness in the team, Adhere to the established financial guidelines and control all costs, Manage the daily documentation/recording of bills particularly filing of receipts, Promote and follow a safe work environment, Promote and lead a service driven, results driven work environment, Follows departmental SOP’s (Standard Operating Procedures) including all safety & sustainability policies, Promote all hotel services, offers and facilities and their operating hours, Excellent written and verbal communication, interpersonal and leadership skills, Fluency in English, secondary language preferred, Minimum of 1 year previous proven Seniority position or equivalent in a customer service industry, Ability to work well under pressure in a fast paced environment and cohesively as part of a team, Ability to handle a multitude of tasks and Guest requests, Promptly and warmly greets guests and accompanies them to their tables based on availability or desired seating arrangements. Coordinated the back of the house for Guest Experience: Managed the Desk in concert with Housekeeping, Food and Beverage, and On-Site Transportation to guarantee that the Hotel and the Desk functioned as one cohesive unit. Skills : Managing SKills, Detail-Oriented, Supervising Skills. Maintained a work environment of cleanliness and organization. Demonstrate an ability to motivate and communicate expectations with humility and respect. Develop business relationships within the community in order to secure discounted rates or other benefits for resort guests. Supervised department often, including hiring and reprimanding associates. Guide the recruiter to the conclusion that you are the best candidate for the concierge supervisor job. Increased guest retention by exceeding guest expectations while utilizing professional warmth. Answered all incoming calls/pages and transfer to the appropriate department, person, or place. Concierge skills overview. Hard-working, outstanding telephone, scheduling, and documentation skills. Each of these skills could apply to a position in hotel work, as employees often must assist guests and work on strict schedules. Skills : Microsoft Word, Typing, Customer Service, Coordinating Schedules. In the same way that you might reference resume samples, the following Concierge cover letter example will help you to write a cover letter that best highlights your experience and qualifications. A hotel Management degree and prior work experience preferably in the same role will be preferred by most of the hiring authorities. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. (25 % time), Maintain positive customer and associate relationships: Handle guest issues to improve the guest experience and escalate any outstanding guest inquiry or concern requiring additional monitoring or follow-up, to management. Maintained inventory and order office supplies. Skilled at … Look to this concierge resume sample for more examples of mentioning soft skills. Created training manuals and procedures for the Concierge department. Sample cover letter for concierge position. Consulted in the budgetary decisions and ensured that my department stayed within budget.
2020 resume example for concierge position